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Frequently Asked Questions about 123PDFConverter


Q1. What is the advantage of using 123 PDF Converter?


The software 123 PDF Converter allows you to convert documents. You can convert word document to PDF or PDF document to word and there is no need to reformat the converted document. The page layout and text options are great.

The software gives you many features of high-end document conversion programs at just a fraction of the price.


Q2. I have been using a free trial version of 123 PDF Converter and want to upgrade to a purchased version. Can I upgrade the current setup or do I need to download the application again?


Yes, you do need to download the application again. Click on the 'Purchase' link in your trial version and go through the short purchase process. You will be then allowed to download the registered 123 PDF Converter. We will also send you the Registration Key. This is a number that you will be prompted to fill in during the installation process to activate your 123 PDF File Converter software.


Q3. Can I convert the scanned PDF document into a Word document?


Yes, you can convert a scanned file into a Word file as 123 PDF Converter is equipped with OCR (Optical Character Recognition). This feature converts scanned PDF files into flowing text format. You can extract data from the non-editable files and utilize it to your advantage.


Q4. How secure is the payment process?


Your transactions are completely secure on our website and validated by Verisign. We use Secure Sockets Layer (SSL) technology for protecting your information. When giving your credit card number, SSL encrypts all personal information including your card number, name, and address. With this encryption, only we at 123 PDF Converter are allowed to decode your information.


Q5. How can you be sure any connection is secure?


Simply look at the lower right-hand or left-hand corner of your browser window after accessing a server.
If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information is secure. You can also double-check by looking at the URL line of your browser. When
accessing a secure server, the first characters of the site address will change from 'http' to 'https'.


Q6. After purchasing 123 PDF Converter, I had inadvertently uninstalled it. When I tried to re-install it, it did not accept my registration key, what should I do?


Please contact us at with your personal details and we will send you a new registration key. During installation, copy and paste the new registration key and your software will run just fine.


Q7. Is my online order form secure?

  Yes, it is 100% secure.

Q8. Do I have to pay for the upgrades?

  No, all upgrades are free for our registered users.

Q9. Is technical support free?


Yes, it's free for all.


Q10. What happens after I send in the order?


You will receive an e-mail confirming your order shortly after you send the online order form.


Q11. I am getting blank page when I convert PDF to word with the trial version. What is the issue here?


There could be 2 issues here:
1) MS-Word may not be installed on your machine.
2) You may have used 'Text Only' or 'Formatted Text' option while converting. These options discard images while conversion. Please use the other options "Flowing Text" or "As Is" to retain the images.


Q12. I do not have internet access, so how can I activate the product?


Please contact our support team, and we will guide you in activating the product.


Q13. I am not able to activate the product, though I have the internet access?


The issue could be due to the firewall restrictions. Please contact your Network Administrator to resolve this. If this doesn’t help, you may try to disable your anti-virus when you are activating the product. Even if this doesn't work, then contact our support team and we will guide you in activating the product.


Q14. Can a scanned file be converted into a word file?


A scanned file is taken as an image while it is being converted. In the Word Format upon conversion too it stays as an Image


Q15. I receive an error that the file <prng.dll> is missing


Please uninstall and re install the product. Contact our support team to get the registration key reactivated. .


Q16. The print out of the document is not proper.


You need to check the 'Page Setup' of the document and confirm the paper size to be 'Letter' or 'A4' or whichever is compatible with your printer

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